Security Health Plan of Wisconsin is a not-for-profit health insurer that provides HMO and Medicare Advantage coverage in central and northern Wisconsin. With over 225,000 members statewide, Security Health Plan is known for high customer satisfaction and quality care. In this article, you will find everything about Security Health Plan login, benefits, coverage options, providers, applying, and customer service. We’ll explain how to access the My Security Health Plan portal and manage your account, outline plan benefits and coverage, and answer common questions about providers, prescriptions, cards, Medicaid, and more. By the end, you’ll have all the information you need about Security Health Plan and how to get help with login and plan services.
What is Security Health Plan of Wisconsin?
Security Health Plan (often called “Security Health”) is a division of Marshfield Clinic Health System and has served Wisconsin residents since 1971. It offers a range of health insurance products, including individual/family plans, employer plans, Medicare Advantage plans, and Medicaid managed care. Security Health Plan operates as an HMO (Health Maintenance Organization), which means it generally offers lower cost coverage in exchange for using in-network doctors and hospitals. The plan is available in central and northcentral Wisconsin, covering more rural regions outside of the largest cities.
Security Health Plan is highly rated for customer service and care quality. According to NCQA (National Committee for Quality Assurance) ratings, Security Health Plan’s Medicare Advantage plans earned 4.5 out of 5 stars, and its Commercial and Medicaid HMO plans rated 4 out of 5 stars. In fact, Security Health Plan consistently receives top NCQA ratings year after year, reflecting strong preventive care, care coordination, and member satisfaction. Customers report very few complaints compared to other insurers – Security Health Plan has 72% fewer complaints than the industry average by company size, indicating a smooth claims process and satisfied members.
Security Health Plan’s coverage includes standard health services and many extras. For example, members enjoy a 24/7 nurse advice line, online wellness coaching (for weight loss, smoking cessation, stress, etc.), and a $30 annual credit for over-the-counter (OTC) medicines. In addition, 100% coverage for many preventive medications (such as antidepressants) and selected diabetic supplies is included. All these benefits come with the convenience of an online member portal (“My Security Plan”) and mobile app access for managing claims and coverage details.
Security Health Plan’s network is large: over 13,000 affiliated providers statewide, including thousands of specialists and primary care doctors. However, it’s important to remember that, as an HMO, you generally must use in-network doctors and get referrals for specialists. If you live in the service area (central or northern Wisconsin counties listed on the plan site) and want a health plan known for service and quality, Security Health Plan can be a strong choice.
Figure: Wooden Scrabble tiles spelling “Health Insurance” on a planner, illustrating health plan coverage and organization.
My Security Health Plan Portal: Online Login & Account Access
Security Health Plan members can manage their coverage 24/7 through the My Security Health Plan online portal. This secure, members-only website allows you to log in and:
- View Claims & Coverage: Check claims history, deductible progress, and benefits details.
- Arrange Payments: Pay premiums or outstanding balances.
- Access Documents: View electronic Explanation of Benefits (EOB), ID cards, and plan documents.
- Wellness Tools: Complete health risk assessments and access educational resources.
According to Security Health Plan’s own materials, “As a member you’ll have access to My Security Health Plan, our member-only portal where you’ll be able to review claims, arrange payments, take your health assessment and more.”. To access the portal, visit the Security Plan website and click on “Members Login.” You will need to register if you are a new user; otherwise, enter your username and password at to log in.
If you have forgotten your username or password, the portal provides links like “Forgot Username?” and “Forgot Password?” on the login page. For assistance, Security Health Plan’s login help page offers instructions (for example, clearing your browser cache or verifying your account information) to get you back into your account. If all else fails, you can contact customer service for manual help resetting credentials. Remember: your online account is the fastest way to view claims and plan details, so using the Security Health Plan login is highly recommended.
Troubleshooting Login Issues
Common login issues include forgotten credentials or browser problems. Security Health Plan advises clearing your browser’s cache or trying a different browser if you see errors. If you register a new account, ensure your personal details (name, date of birth, member ID) match exactly the information on file. For persistent problems, you can contact Customer Service at 1-800-472-2363 or 1-800-791-3044 (TTY 711 if needed). Their team can help you regain access to the portal or provide claims information over the phone. Remember, the portal is designed to be secure and convenient – with a little patience, most login troubles can be resolved quickly.
Security Health Plan Coverage and Benefits
Security Health Plan offers a variety of coverage options for Wisconsin residents:
- Individual & Family Plans: Standard health insurance for individuals and families, with different tiers (Bronze, Silver, Gold) and HSA-eligible high-deductible options. Plans include preventive care, doctor visits, hospital care, and more.
- Employer/Group Plans: Insurance for businesses of any size, with access to the My Security Health Plan online tools. Employers can also get support with wellness programs.
- Medicare Advantage: Medicare Part C plans (HMO-POS) for Medicare-eligible members. All Medicare Advantage plans include extra benefits like SilverSneakers fitness membership and, as noted, have been rated 4.5 stars by NCQA. Security Health Medicare Advantage members enjoy an average annual out-of-pocket cap of about $3,217.
- Medicaid/BadgerCare: Security Health Plan provides Medicaid Managed Care (BadgerCare Plus) to eligible low-income residents. The Medicaid HMO plan is rated 4 out of 5 stars. Security serves 49 counties in central, northcentral, and western Wisconsin under BadgerCare Plus.
Across these options, Security Health emphasizes comprehensive coverage. Standard benefits include primary and specialty doctor visits, hospital services, lab tests, X-rays, mental health care, and preventive screenings. As an NCQA-recognized plan, Security Health Plan excels in preventive care metrics: for example, members have high rates of cancer screenings and immunizations. Chronic disease care is also strong, with many members receiving recommended support for conditions like diabetes and hypertension.
Additional member benefits include: a 24/7 nurse advice line, telehealth general wellness coaching, and discounts on health services. All members receive an over-the-counter drug card with a $30 annual credit to spend on eligible health items (like pain relievers, vitamins, etc.). The plan also has wellness partnerships: for example, “Husk,” a health rewards platform offering gym discounts and product savings. Many preventive medications (such as antidepressants) and certain diabetic supplies are covered at 100% with no cost share.
Security Health Plan coverage tends to cost slightly more than some competitors in Wisconsin, but these extra benefits and high satisfaction often make it worthwhile. ValuePenguin notes Security Health “offers high-quality health coverage and customer service”, though it’s more expensive than average. For many members in its service area, the strong provider network and extra perks outweigh the higher premiums.
Key Benefits at a Glance
- 24/7 Nurse Line: Access to nurses by phone anytime.
- OTC Drug Credit: $30 yearly credit for over-the-counter health items.
- Wellness Coaching: Online programs for weight loss, smoking cessation, and stress management.
- Health Rewards: Discounts on gym memberships and healthy products.
- High Prescription Coverage: 100% coverage for preventive drugs and many maintenance meds.
- Member Portal & App: Secure online access to claims, EOBs, and plan documents.
- Mobile ID Card: Access your member ID card on your smartphone through the app (if available) for quick access.
Security Health Plan Providers and Doctors
A major factor in any health plan is its network. Security Health Plan has a large provider network in central Wisconsin. According to regulatory filings, the plan has over 13,000 affiliated providers. This includes more than 4,500 specialist physicians, over 1,200 primary care physicians, and thousands of other health professionals like therapists and nurse practitioners. The network also includes numerous hospitals and clinics, especially those affiliated with Marshfield Clinic and other regional systems.
Because Security Health Plan is an HMO, it generally requires you to use in-network doctors for coverage (except in emergencies). If you need to see a specialist, a referral from your primary care provider is typically required. The plan’s provider directory is updated nightly and available online (see link below). You can search by specialty, location, or name to find doctors, clinics, and hospitals that accept Security Health Plan. If you travel outside Wisconsin, some plans include access to care through the First Health Network nationwide (check your specific plan details).
- Finding a Doctor: Use the Security Health Plan Find a Doctor tool on the website or call customer service for assistance. The online directory lets you search by coverage type, city, or zip code. (According to Security, to find a doctor you may need your group or subscriber number to see your specific network).
- Telemedicine Doctors: For convenience, Security Health often offers virtual visits. In-network telehealth providers can handle many minor issues from home. Check the provider list for telehealth doctors if needed.
- Customer Support: If you have trouble finding a provider, call member services at 1-800-472-2363 (or 711 for TTY). Representatives can help locate doctors or request provider listings.
Remember, choosing an in-network Security Health doctor ensures the lowest out-of-pocket cost. If you see a provider outside the network without prior approval, you may have to pay full charges. It’s best to verify in advance that the doctor or facility is part of Security’s network. The plan’s provider directory and phone support make this easy.
Applying for Security Health Plan
If you’re interested in enrolling in Security Health Plan, you have several application options. Security Health Plan makes enrolling fairly simple:
- Online: Visit the Security Health Plan website’s application portal. You can compare plans and apply online at securityhealth.org/myplans. The process usually involves entering personal information, choosing a plan, and uploading any required documents.
- By Phone: Call the Sales Department at 1-855-862-6859. A representative can discuss plan options, answer your questions, and even help you complete enrollment over the phone. Phone enrollment is useful if you need guidance or have special circumstances.
- In Person: You can visit a local Security Health Plan office or Answer Center. There are multiple locations across central Wisconsin, plus the main Marshfield office (1515 N Saint Joseph Ave). Bring your documents (proof of identity, address, etc.) and a representative will assist you.
- Through an Agent: A licensed insurance agent or broker can also enroll you in Security Health Plan. Agents know plan details and can help find subsidies or recommend coverage.
In all cases, remember to gather the required documentation before applying: proof of identity (driver’s license or ID), proof of residency (utility bill or lease), and social security number. For certain plans (like Medicaid), income information may be needed to confirm eligibility. According to Security Health Plan’s enrollment guide, to qualify you generally must live in the plan’s service area and be a U.S. citizen or legal resident. Children, families, and individuals with low income may qualify for BadgerCare Plus (Medicaid) through the state program.
Quick Enrollment Tips: Use an insurance marketplace (Healthcare.gov or the Wisconsin state exchange) during Open Enrollment to see if you qualify for tax credits on premium. Outside of Open Enrollment, you may apply if you have a qualifying life event (marriage, birth, loss of other coverage, etc.). Security Health Plan’s online tools can also help estimate subsidies.
According to a Security Health Plan brochure, “Whether you call, click or visit, you’ll be able to easily compare plans and apply for Security Health Plan coverage”. This means there are no hidden steps – once you submit your application and are approved, you’ll receive confirmation and your member ID. It’s wise to review plan materials and ask questions about benefits (e.g. for dental, vision) before finalizing your enrollment.
Security Health Plan Card and Pharmacy Benefits
Once you become a member, Security Health Plan will mail you a personalized member ID card. This card is your key to receiving benefits: always show it when you visit a doctor, hospital, or pharmacy. The card contains your member ID number, group number, and plan details. Keep it in your wallet so providers can submit claims correctly.
Your Security Health Plan card is used when you get care in Wisconsin. If you travel outside the service area, Security Health Plan’s network agreements (like First Health) may apply, but confirm with customer service beforehand. If you lose your card, request a replacement through the member portal or by calling customer service.
Pharmacy Benefits: Security Health Plan includes prescription drug coverage as part of its benefits. In most plans, you pay a copay or coinsurance for drugs filled at in-network pharmacies. Security Health Plan contracts with MedImpact and Healthcare Systems, Inc. to manage pharmacy claims and formulary management. The plan maintains a drug formulary (list of covered medications). By using in-network retail pharmacies (or mail order if available), your costs are minimized. Special programs cover 100% of many preventive and maintenance prescriptions (like certain diabetes and heart meds).
For 2024–2025, Security Health Plan’s Medicare Advantage members, for example, benefit from a low out-of-pocket maximum on drugs and have access to Marshfield Clinic’s pharmacy discounts. All members can consult the plan’s drug directory online. If you have questions about a specific medication or coverage tier, customer service can help clarify.
Key Pharmacy Tips
- Use In-Network Pharmacies: To get full benefit and lower costs, fill prescriptions at pharmacies in the plan’s network.
- Mail-Order Options: Some maintenance medications may be available via home delivery. Check if Security Health Plan has a mail-order pharmacy program to save time and money.
- Over-the-Counter Credit: Don’t forget your $30 OTC drug credit each year. Over-the-counter medications (like pain relievers, antacids, allergy meds) that are on the plan’s approved list can be “purchased” using this credit, saving you out-of-pocket cash.
- Specialty Medications: If you need specialty drugs (such as biologics), Security Health Plan typically requires using a designated specialty pharmacy. Their service can provide extra support for complex medications.
Overall, Security Health Plan’s pharmacy coverage is comprehensive, especially for Medicare and Medicaid members. The coordination with Marshfield Clinic also means patients can often access lower pharmacy pricing through Marshfield’s clinics if prescribed by a plan provider.
Security Health Plan Customer Service
Security Health Plan prides itself on strong customer service. As noted earlier, NAIC complaint data shows Security Health receives far fewer grievances than most insurers. The company’s Member Services team (sometimes called “Let’s Talk”) is available to answer your questions about coverage, claims, billing, and more.
- Contact Numbers: Call 1-800-472-2363 for general member inquiries. For Medicare-related questions, call 1-877-998-0998. For Medicaid (BadgerCare Plus) questions, call 1-800-791-3044. TTY users should dial 711.
- Email/Online: Security Health Plan may offer secure messaging through the portal for non-urgent questions. Check your portal inbox or plan website for contact forms.
- “Let’s Talk” Form: The website has a “Let’s Talk” contact form where you can submit questions; the team promises a reply within one business day.
- Provider Queries: If you need to verify a coverage detail directly, the portal and customer service can provide a “Summary of Benefits” or answer how a claim was processed.
- Escalations: For concerns about claims or appeals, Security Health Plan has formal policies. Their customer service can guide you to appeal forms or resolution processes if a service was denied.
Customer support is known to be helpful – for example, interviews with plan representatives emphasize a friendly, local approach. If you encounter any issues (like a billing error or difficulty reaching a doctor), don’t hesitate to call or use the portal chat.
Frequently Asked Questions
Q: How do I log in to Security Health Plan?
A: Use the My Security Health Plan portal at member.securityhealth.org. Enter your username and password on the login page. If you don’t have an account yet, click “Register” to create one using your member ID. If you forget your username or password, use the “Forgot Password/Username” links or contact member services for reset help.
Q: What benefits does Security Health Plan cover?
A: Security Health Plan covers a full range of medical services: preventive care, doctor visits, hospital care, labs, X-rays, mental health services, and more. It also offers extras like a 24/7 nurse line, wellness coaching, and a $30 OTC drug card credit. For Medicare Advantage members, benefits include additional perks like SilverSneakers and comprehensive chronic disease support.
Q: Where can I find Security Health Plan doctors and providers?
A: Use the online Find a Doctor tool on the Security Health Plan website, or consult the provider directory provided to members. The plan’s network includes thousands of doctors and specialists (over 13,000 total). Always check if a doctor is in-network for your plan name (Simply One, Select, Enrich, Premier, etc.) before scheduling.
Q: How do I apply for Security Health Plan coverage?
A: You can apply online, by phone, or in person. Online, visit securityhealth.org/myplans to compare and enroll in plans. By phone, call 1-855-862-6859 to speak with a sales representative. In person, visit a Security office or authorized agent. You’ll need standard documents (ID, proof of address, citizenship) to complete your application.
Q: Does Security Health Plan cover Medicaid (BadgerCare Plus)?
A: Yes. Security Health Plan participates in Wisconsin’s BadgerCare Plus Medicaid program. They have a specific Medicaid HMO plan in 49 counties of central and northern Wisconsin. If you qualify for Medicaid, you may enroll in Security’s Medicaid plan. The plan’s Medicaid HMO is highly rated (4 stars). Contact Security Health Plan or Wisconsin Medicaid for enrollment details.
Q: How can I replace my lost Security Health Plan card?
A: Log in to My Security Health Plan portal and request a new ID card, or call member services. They can mail you a replacement card. In the meantime, your member ID number can be used for medical services (just inform providers that a new card is on the way).
Q: What pharmacy benefits are included?
A: Security Health Plan’s drug coverage includes formulary management through MedImpact. You’ll have copays or coinsurance for prescriptions at in-network pharmacies. Preventive and chronic medications are often fully covered. Medicare members have a $3,217 annual out-of-pocket limit on medical costs and also low drug cost-sharing. Use the OTC card credit ($30) for eligible non-prescription health items. For specifics, check the drug formulary or call customer service.
Q: How do I contact Security Health Plan customer service?
A: Call 1-800-472-2363 for general questions. For Medicare Advantage inquiries, dial 1-877-998-0998. For Medicaid (BadgerCare) call 1-800-791-3044. All lines are toll-free. Customer service is available Monday–Friday (check the plan’s site for hours). For non-urgent queries, use the “Let’s Talk” form on the website or secure messaging in the member portal.
Q: What do members say about Security Health Plan?
A: Security Health Plan has excellent member satisfaction ratings. In national surveys, members rate their experience highly, and formal complaint rates are far below average. NCQA reports and local news note Security’s 4–4.5 star ratings. In other words, reviews indicate it’s a well-regarded plan in its service areas.
Conclusion
Security Health Plan offers quality HMO health coverage for residents of central and northern Wisconsin. By logging into the My Security Health Plan portal (using security health plan login), members can easily manage their benefits, claims, and payments online. The plan’s comprehensive benefits – from preventive care to prescription credits and 24/7 nurse advice – combined with a strong provider network, make it a valuable option for many Wisconsin families. Whether you’re considering enrollment, need login help, or want to learn about coverage options like Medicaid or Medicare Advantage, this guide covers the essentials.
If you have more questions about Security Health Plan login or benefits, you can always contact their customer service or visit the Security Health Plan website for detailed FAQs and resources. We hope this guide has given you a clear understanding of Security Health Plan’s login process, benefits, providers, and how to get the support you need. Remember to share your experience or questions in the comments below – your insights help others. And don’t forget to share this guide with friends or family who might be researching Security Health Plan for their health insurance needs.
Sources: Security Health Plan official information and industry reviews.
